FREQUENTLY ASKED QUESTIONS
Yes, all of our massage therapists have current state massage licenses and follow the state-mandated continuing education requirements. These continuing education requirements keep them up-to-date with the latest information and techniques.
Gratuity is thoughtfully included.
Arrive 5–10 minutes early to settle in. If you arrive late, we’ll do our best to honor your time, but your service may be shortened to respect the next guest.
Whatever feels comfortable. You’ll remain fully and appropriately covered throughout your visit.
We offer two service packages at Sole Sanctuary.
- The Signature Sanctuary (30 Min) — $95
- The Bespoke Reset (60 Min) — $175
If you have mobility considerations or specific comfort needs, please share them in advance. We will do our best to accommodate.
Yes. Couples, parties, and groups are welcome. For a private room, please use our Concierge Inquiry to discuss specific details.
No. Sole Sanctuary provides wellness-focused services and does not diagnose or treat medical conditions. If you have a medical concern, please consult a licensed healthcare provider.
Massage services may not be appropriate if you have: bleeding disorders or are taking blood-thinning medication, have burns or healing wounds, deep vein thrombosis, fractures, severe osteoporosis, or severe thrombocytopenia. Foot soak services are known to lower blood pressure and increase your heart rate and body temperature. Guests with Buerger’s disease (or thromboangiitis obliterans), insulin-dependent diabetes, arteriosclerosis, severe vascular disease of the feet or legs, peripheral vascular disease, or any condition where circulation in the feet and legs is poor are not recommended to engage in services at Sole Sanctuary. Discuss the pros and cons of foot soak and massage services with your health care provider, especially if you are pregnant, have cancer, or are experiencing unexplained pain. Soaking your feet helps to soothe muscles, hydrate and moisturize your skin, reduce swelling, relieve stress, and encourage relaxation.
All of our licensed massage therapists have learned reflexology in their massage training and these techniques are often incorporated into the massages that we offer at Sole Sanctuary, but our services center around relaxation.
We do not provide full body massage services. Guests remain fully clothed during their services and only need to remove socks and shoes to enjoy the relaxation benefits of our massage.
We do not provide pedicures or any exfoliating or nail care at Sole Sanctuary.
SOLE SANCTUARY POLICIES
We accept MasterCard, Visa, American Express, Discover, Apple Pay & cash. We also accept gift certificates for prepaid convenience. Pricing is subject to change without notice. If guests prefer no touch payment, pre-payment can be made over the phone via credit card or through the purchase of a gift card either online or over the phone.
For gift certificate balance or customer service call the location where the gift certificate was purchased. Sole Sanctuary gift certificates are redeemable only for merchandise and in-store services at Sole Sanctuary Spa; they may not be redeemed for cash (except as required by law) or applied as payment or credit to any credit card account. Gift certificates can be purchased by visiting the spa at 263 King Street, Suite B, Charleston, SC 29401. Protect your gift certificate! The bearer is responsible if it is lost or stolen. Lost or stolen gift certificates will only be replaced with proof of purchase and only for the value shown on Sole Sanctuary’s records.
We require 24 hour notice please for cancellation or rescheduling. Late cancellations may be charged the full price of the service.
We ask that guests refrain from visiting the spa if you or a household member have a fever of 100 or greater or a communicable illness. Massage services may not be appropriate if you have: bleeding disorders or are taking blood-thinning medication, have burns or healing wounds, deep vein thrombosis, fractures, severe osteoporosis, or severe thrombocytopenia. Foot soak services are known to lower blood pressure and increase your heart rate and body temperature. Guests with Buerger’s disease (or thromboangiitis obliterans), insulin-dependent diabetes, arteriosclerosis, severe vascular disease of the feet or legs, peripheral vascular disease, or any condition where circulation in the feet and legs is poor are not recommended to engage in spa services at Sole Sanctuary. Talk to your health care provider before scheduling, especially if you are pregnant, have cancer, or are experiencing unexplained pain.
If you are currently undergoing radiation, lymphedema, chemotherapy, or have recently undergone those treatments or surgeries related to a cancer diagnosis, please contact us ahead of your appointment booking. Our staff will require a note from your doctor that outlines any modifications or restrictions necessary for you to safely receive massage services. As always, any information you share with us will be kept confidential.
Sole Sanctuary is not a medical facility, and we will not diagnose or treat any foot- or skin-related conditions. Our staff will never, under any circumstances, apply a product to a guest’s skin that was brought by a guest from outside of our facility. For the safety of our guests, if you have a potentially contagious skin condition, you will be required to postpone your services until such condition has been fully treated. This includes but is not limited to: athletes foot, nail fungus, warts, poison ivy, and others.
For non-contagious skin conditions such as psoriasis and eczema, we understand the complex and often trying nature of these conditions; we will work with our guests to try and provide a pleasurable experience. If you feel that your non-contagious skin condition will be exacerbated by our services or that our services will cause irritation or stress, we ask that you postpone your services until the condition has improved. To ensure your safety, please immediately inform us of any skin- or foot-related conditions you have prior to the beginning of your services. If our staff discovers a potentially contagious skin or foot condition during your treatment, we reserve the right to immediately stop such services and postpone them for a later date.
Because our services directly interact with a guest’s skin, it is critically important that each guest understand and make known to our staff what ingredients could potentially cause reactions. We ask that all guests prior to the beginning of their services fully discuss with our staff any potential intolerances or allergies so that we may determine if alternative services or ingredients may be used. However, although we clean each of our bowls after each use, we cannot guarantee that cross-contamination of ingredients and other potential allergens will not occur due to the communal nature of our services. If you are currently undergoing radiation or chemotherapy, or have recently undergone those treatments, please contact us ahead of your appointment booking to discuss any modifications or restrictions necessary for you to safely receive massage services.
If our staff has a concern regarding a guest’s health, we reserve the right to call 911 or seek emergency medical services on behalf of the guest. Sole Sanctuary will not be held responsible for any costs or expenses associated with such medical services.
Our massage therapists will review the guest’s completed form prior to beginning their service and if the massage therapist believes that they will not be able to perform a safe service based on the provided information, they may recommend cancelling the service, booking an alternative, or modifying the service to ensure your safe experience.
To attend alone, guests must be 18+ with a valid ID. Guests under 18 must be accompanied by a parent/guardian.
We maintain a professional, respectful environment. Inappropriate behavior will result in immediate termination of service and may be charged in full.
Cell phones must be turned off before entering the spa. Limited use of phones in the shop is appreciated as we try to ensure a calm atmosphere for our guests.
At Sole Sanctuary we want guests to be happy with their purchase. We will gladly accept returns or exchanges as long as the item is in saleable condition and is returned or exchanged within 14 days of receipt. Restrictions apply to body care products and final sale items. Opened body care products cannot be returned and final sale items are not eligible for returns. All sale items are final sale.
Memberships renew monthly and may be paused or cancelled with 7 days’ notice before the next billing date.
Animals are not allowed inside the spa except for service animals under federal law. If you require a service animal to accompany you during your appointment, please let us know at the time of your reservation so that we can provide sufficient space to accommodate you.
We do not allow any outside food, beverages, or alcohol to be brought into the spa. Sole Sanctuary reserves the right to reschedule or cancel services for those who appear intoxicated.